Scentsy FAQ: 20 Most Common Questions Answered
Everything You Want to Know
Whether you're new to Scentsy or considering your first purchase, these are the most common questions we hear — with straightforward answers.
Product Questions
What is Scentsy? A home fragrance company selling electric warmers and scented wax bars — flameless, no soot, no smoke.
How do warmers work? A low-watt bulb or heating element melts wax bars in a decorative dish, releasing fragrance into the room.
How long does a wax bar last? Each bar has 8 cubes providing approximately 80 hours of fragrance total.
When should I change the wax? When the melted wax no longer releases noticeable scent — usually after 40–80 hours depending on the bar.
Can I mix different scents? Absolutely! Mixing cubes from different bars to create custom blends is one of Scentsy's best features.
Is Scentsy safe around kids? Yes — no flame, and wax melts at a low temperature. Place warmers out of reach as a precaution.
Is Scentsy safe around pets? Generally yes. Scentsy wax is non-toxic, but keep warmers out of pets' reach and watch for sensitivity signs.
Ordering Questions
Where do I buy Scentsy? Through an Independent Scentsy Consultant's personal website or at a party.
How much does shipping cost? Shipping rates vary by order size and location. Check your Consultant's site for current rates.
What's the return policy? Scentsy offers a satisfaction guarantee. Contact your Consultant for specific return details.
What is Scentsy Club? A subscription service for recurring deliveries with discounts and exclusive scents.
Consultant Questions
How much does it cost to join? The starter kit is approximately $99.
Do I need experience? No — Scentsy provides training and your sponsor mentors you.
Can I do this part-time? Absolutely. Most Consultants run their business alongside other commitments.
How do I earn? Through personal sales commissions and team-building bonuses.
Is there a monthly minimum? There's a minimum Personal Retail Volume to remain active.
Can I sell online? Yes — every Consultant gets a personal website for online orders.
What support is available? Training from your team, Scentsy Workstation resources, and annual events.
Can I cancel anytime? Yes, there's no long-term commitment required.
